Policies & Returns
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Ordering and Payment
Shopify is our payment gateway. We accept most major credit cards and Pay Pal Express.
Shipping & Delivery
When will my order ship? While we strive to get orders out as quickly as possible, items are typically shipped in 2-3 business days. When will my order arrive? In-stock orders are typically delivered within 7 to 8 business days of placing your order but could take longer. This does not include weekends. Regardless of when your orders ships, your credit card will be charged in full at the moment you place the order.
Taxes, Duties and Fees
Customers will pay their own taxes when applicable by law within the USA. For international orders customers are responsible for paying any taxes, duties or fees imposed by their country of residence. These fees are not included in your shipping cost.
Prices shown are in U.S. dollars. If you are paying for your order with an international credit card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
Damaged/Incorrect Order
If you have a damaged or incorrect item, please refer to our return and cancellation policy, then e-mail us a description of what is wrong with the item(s) and whether you are requesting an exchange or a refund. Please include your order number.
Returns, Exchanges and Cancellations
Returns
We offer a refund on returned unused items within the first 30 days of your purchase. If for any reason your purchase does not meet your expectations please return it to us for a prompt refund. We want you to be happy. Please send us an e-mail request first.
All items must be returned to us first before we will issue a refund.
If you are a U.S. resident, we will pay for your return shipment to us using a pre-paid return label.
Please choose one option below for your pre-paid return label:
- We can arrange a UPS Pickup for you; in which UPS will come by your home with an electronic label.
- We can mail you a USPS label that you can place on the box and take to your local post office.
Please note original processing/shipping fees are non-refundable. Returns should be accompanied by a packing list.
We care about your feedback, so please take a moment to let us know the reason for your return with a simple note.
Send your returns to: Capitol Earth Rugs c/o The Braided Rug Place, 8001 Assembly Court #20-24 Little Rock, AR 72209.
Exchanges
We offer exchanges on unused items within the first 30 days of your purchase. If for any reason your purchase does not meet your expectations please return it to us for a prompt exchange. We want you to be happy. Please send us an e-mail request first.
All items must be returned to us first before we will send the new products.
If you are a U.S. resident, we will pay for your return shipment to us using a pre-paid return label. Please note, you will be responsible for paying the shipping fees to ship the new items to you.
Please choose one option below for your pre-paid return label:
- We can arrange a UPS Pickup for you; in which UPS will come by your home with an electronic label.
- We can mail you a USPS label that you can place on the box and take to your local post office.
Original processing/shipping fees are non-refundable. Returned items should be accompanied by a packing list.
We care about your feedback, so please take a moment to let us know the reason for your return with a simple note.
Send your returns and exchanges to: Capitol Earth Rugs c/o The Braided Rug Place, 8001 Assembly Court #20-24 Little Rock, AR 72209.
Cancellations
Once an item has shipped, cancellation will not be permitted. Shipment refusal for reasons other than damage, defect, or mis-shipment may result in a 25% refusal penalty fee. By clicking the Order Now button or the Payment button, you are agreeing to the terms of our return, exchange, and cancellation policies.
Refunds
Once a returned item has been received at our shipping point, it will take seven to ten business days to receive your refund. If you have a question about your refund, please email us: info@thebraidedrugplace.com We strive to answer all of your questions here. If there is anything more you would like to know, please send us an e-mail. We will reply to your inquiry as quickly as possible.
Refunds are done in USD currency. If you are making an international order, the purchase price may fluctuate with exchange rates. We will refund the amount based on the current exchange rate at the time of the refund, which may be different than the exchange rate at the time of purchase, resulting in being refunded a different amount than the original purchase price.
In addition, your bank or credit card issuer may have also charged you foreign conversion charges and fees, which may also increase the overall cost of your purchase. We do not refund these fees. Please contact your bank or credit card issuer regarding these fees.
Privacy Policy & Terms of Use
We appreciate the trust you place in The Braided Rug Place. We’re committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it. The Braided Rug Place wants to ensure the most positive online shopping experience possible. Every effort has been made to check our information for accuracy. Descriptive or typographical errors are subject to correction. We always welcome your questions and feedback. For privacy related issues please contact us.
Information We Collect:
We may collect the following information: first and last name, street address, city, state, telephone number, e-mail address, and when necessary credit card information when you: place an order on our website, return or exchange an item, inquire about our services, request more information, create an online account, subscribe to our e-news, are referred to us, participate in a marketing survey, promotion, or online event.
Using The Information We Collect:
The Braided Rug Place wants to provide you the best possible on-line shopping experience and fulfill your orders exactly as you’ve requested. In order to do this we collect information that allows us to: Process and track your order, provide the services you request, contact you about the status of an order, send you information or promotional offers we believe will be of interest to you, send you e-mail promotions and discounts, identify your product and service preferences, customize our communications with you, provide information concerning products you have purchased, improve our merchandise selection and customer service.
Information We Share With Others:
We may contract with other companies to provide certain services including credit card processing, affiliate marketing and shipping. We provide these companies only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are legally prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than The Braided Rug Place. On rare occasions, we may disclose specific information upon governmental request, in response to a court order or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these companies for marketing or commercial purposes.
Your Choices:
We offer choices about the types of information you receive from us. If you prefer not to receive information or communications from us, please contact us.
How We Use E-mail:
When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request. For example, after you place an on-line order with The Braided Rug Place, you will receive an e-mail confirmation.
Links To Other Sites:
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of The Braided Rug Place and have established their own privacy and security policies. For the best online shopping experience, we strongly encourage you to review the policies of any site you visit.
Update and Review Your Information:
To update your customer information please contact us. A limited amount of purchasing information may be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
Security:
It is our intention to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase, request information, or create an account on our website, your transactional information is transmitted in a safe, encrypted format. See secure online shopping for details.
Privacy of Children On Our Website:
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.